Shipping Policy
Every Satco Product strives to process and ship orders as quickly as possible. Orders are typically shipped via FedEx or the United States Postal Service, though we reserve the right to use an alternative courier when necessary. We are unable to accommodate requests for specific couriers, but we may be able to ship using your business account. Please contact Customer Service prior to placing your order to arrange this.
Processing Time
Most orders are processed and shipped within 2 business days. We make every effort to process orders on the same or next business day, but processing may take up to 5 business days when necessary. If processing exceeds this timeframe, such as for backordered items, Customer Service will contact you with an expected fulfillment date or offer a substitute. Orders placed after 1:00 PM Eastern Time, on weekends, or on holidays will be processed on the next business day.
Order Tracking
Once your order ships, you will receive an automated email with a tracking number. Please note that these emails may be filtered into junk or spam folders. Tracking information is also updated in your Every Satco Product account on the following business day.
Shipping Rates and Transit Time
Most orders are delivered within 2 to 5 business days. Every Satco Product is not responsible for delays caused by severe weather, incomplete address information, or the absence of a recipient at the time of delivery.
Shipping is free within the contiguous United States. Orders shipped to Hawaii or Alaska are subject to real-time carrier rates based on order size and destination. We do not ship internationally or to U.S. territories such as Puerto Rico.
Certain items, including those that are oversized or exceed 40 inches in length, may not qualify for free shipping. Shipping costs for these items are calculated individually using real-time rates.
Out-of-Stock Items and Backorders
If an item is out of stock, your order may be held for up to 5 business days to allow it to ship complete. If the order cannot be fulfilled within that timeframe, Customer Service will notify you of the expected delay and may recommend substitute products.
Returns Policy
We aim to minimize transit time for fragile items such as light bulbs. Products should not be purchased with the intent to return them later. Returns and refunds are only provided for defective items or products damaged in transit.
Returns Process
To request a return, select “Start a Return” from the website footer and provide your order details, along with photos of the item if applicable.
Before returning any product, you must obtain a Return Merchandise Authorization (RMA) from Customer Service. The RMA must be printed and included with the returned item. Most RMAs are processed within 1 to 2 business days, though some may take up to 10 business days depending on the nature of the return.
Not all merchandise is eligible for return. If your item does not qualify, you will be notified instead of receiving an RMA. Please refer to the Return Exceptions section for details.
Returned items must be received undamaged and include all original contents and packaging. Items claimed as defective will be independently tested before a refund is issued. If the product is found to be in working condition, it may not be eligible for a refund.
An RMA is valid for 30 days from the date of issuance. The product must be returned within this period. After 30 days, the RMA will expire and the return will no longer be eligible for a refund.
Refunds
Refunds are issued to the original payment method. If the original method is no longer available, store credit will be issued.
If an item is damaged in transit, the damage must be noted on the carrier’s delivery receipt and reported to Customer Service within 2 business days of delivery.
Refunds are processed after returned items are received, inspected, and confirmed to be in working condition.
Restocking Fee and Original Shipping
Most returns are subject to a 25% restocking fee. Original shipping charges are non-refundable.
Return Shipping
Return shipping costs are the responsibility of the purchaser. A tracking number must be obtained for all return shipments, and insurance is strongly recommended. Every Satco Product is not responsible for items lost or damaged during return transit.
Return Packing
Items must be packed securely to ensure safe return. Use the original manufacturer packaging along with additional outer protection that meets carrier standards, typically a second outer carton.
Please contact Customer Service with any questions before returning an item.
Return Exceptions
Due to vendor requirements, federal regulations, and part availability, certain items cannot be returned. These policies help ensure compliance with industry standards and maintain product quality. In some cases, we may offer store credit instead of a refund when a return is possible.
The following items cannot be returned:
• Items not purchased from Every Satco Product
• Items held by the purchaser for more than 70 days
• Items missing original packaging or with damaged packaging
• Fixtures, fixture parts, and electrical components
• Emergency lights and exit signs
• Ballasts that have been unpacked or installed
• Special orders, freight shipments, or orders shipped outside the contiguous United States
• Broken light bulbs, unless otherwise instructed by Customer Service