Are you associated with Satco Products Inc?
We are a leading distributor for Satco Products, Inc., with over 40 years of a working relationship together, but Every Satco Product is not a part of Satco Products, Inc. We are a division of LightbulbWholesaler.com, created to specialize in the sale of Satco products alone.
Do you really have every Satco product?
Yes. We stock and distribute the majority of our products from our main warehouse in Baltimore, but have access to Satco’s network of warehouses throughout the country for wide product selection and fast shipping times. We may occasionally be unable to fulfill a product due to an inventory error, but otherwise, if the product is listed on the website it should be available for sale, even if the product is discontinued.
How do I purchase from Every Satco Product?
We accept Visa, Master Card, Discover and American Express for all orders. You can also use your PayPal account, Apple Pay, or Google Pay. We also recommend contacting Customer Service for very large orders for the possibility of ACH payment. We will be happy to discuss alternate shipping options and additional discounts that may apply to your order.
Why is there an order minimum?
Every Satco Product focuses on serving business customers and larger-volume orders. This approach allows us to streamline our fulfillment process and maintain more competitive pricing through bulk purchasing when possible. By meeting the minimum order amount, we can ensure your order is fulfilled smoothly and shipped promptly.
We’re committed to providing you with a seamless shopping experience and appreciate your understanding as we work with manufacturers to make sure your order is handled efficiently.
How much does shipping cost?
Standard Ground service shipping is provided for free on all eligible orders delivered within the contiguous United States. Orders shipping to Alaska, Hawaii, or internationally need to be quoted before shipping can be provided.
What if I need a discontinued product?
Even though some products may display a status of ‘Discontinued’ in their specifications, those products are largely still available for sale. If the online catalog shows an inventory amount on the product you’re looking for, you’re still able to purchase it, even if it is discontinued. Note that discontinued products are no longer manufactured, however, and these items may be prone to inventory errors as the remaining stock is sold. In the event we cannot provide a purchased discontinued product, we will offer a substitute or refund.
What if some items arrive broken?
Our roots in the light bulb business stretch back over 40 years, and we have become experts in the special care, packaging and handling required. While any merchandise in transit has some risk of damage, we want you to feel confident in your purchase. If a bulb arrives broken, contact us immediately. We will discuss options for refund or replacement. Please note that it is important to inspect your order immediately and report any damage within 2 days of receipt.
If an item is found to be defective, please contact Customer Service immediately. We endeavor to sell only quality merchandise, and most items are covered by manufacturer’s warranty.
Some items that require professional installation (e.g. ballasts and dimmers) cannot be returned or fully refunded after they have been installed. If the item appears to be defective or damaged in transit you should contact Customer Service and obtain an RMA. Any consideration of returns for these items only applies prior to any attempted full or partial installation. If an item is returned as ‘defective’ but is tested and found to be in good working order, the item may not be eligible for a full refund and may incur a restocking fee.
Read and follow all instructions and safety precautions that come with electrical items. Some items sold on Every Satco Product require installation by a licensed professional. As the purchaser, you are responsible to ensure that all installations, service, maintenance or modifications comply with all local, state and federal codes and regulations. Every Satco Product does not warrant any product’s suitability for any purpose, nor the proper installation or use of the product.
Can I return an item for a refund?
We try to minimize the amount of time fragile items such as light bulbs spend in transit. We ask that light bulbs not be ordered if there is an expectation that they can be returned later. We will accept returns for some items, but return shipping increases the potential for in-transit damage. This is one of several reasons we might recommend refund or replacement vs. return. Another being that a refund and/or replacement often satisfies our customer’s need faster than the return process.
For complete information regarding refunds, please review our Returns Policy.
Can I cancel an order before it ships?
If you need to cancel an order, contact Customer Service as soon as possible. We move fast to process orders so they ship to you quickly they can. If you cancel your order before it processes, we're able to provide a refund in full. However, if the order has already processed, your refund will incur an order cancellation fee of 25%. Please note, depending upon your purchased items, order processing time may take up to 5 business days or more before shipping, and the order is considered to be processed as soon as that period begins.
What happens if I don’t receive my package?
If your package isn't delivered, or shows as delivered without you receiving it, we can open a lost package inquiry with the courier on your behalf. Please note that we must allow the courier the time necessary to perform their investigation, which may take 10 - 15 business days, depending. If the courier is unable to provide proof the package was delivered to you at the end of the investigation, we can refund or replace your purchase.
Note that Every Satco Product is not liable for packages missing due to inaccurate addresses, theft, or purchaser error, and we must accept the results of the courier's investigation.